Our FAQ page provides answers to common questions about our building and finishing materials. Find information on ordering, shipping, returns, product details, and more. If you can't find what you're looking for, please contact our customer service team for assistance.

Order Information:

Discover a world of possibilities for your home renovation projects with our extensive selection of high-quality building and finishing materials. From exquisite flooring options to elegant vanities, stylish tiles, durable wall panels, decorative moulding, luxurious bathtubs, and premium faucets, we offer everything you need to elevate your space with style and functionality. Browse our collection and unleash your creativity today!

Discover All Products

While we do not offer samples at this time, we invite you to visit our local showrooms to view our materials in person. Our showrooms provide the perfect opportunity to see and feel the quality of our products, and our knowledgeable staff are on hand to assist you with any questions you may have. Experience our materials up close and get inspired for your next project!

Find A Showroom Near You

Need to make a change? You can cancel your order within 24 hours of placing it, no questions asked. After that, fees may apply. We understand plans can change, so we aim to make the process as smooth as possible for you. Contact us within the first 24 hours, and we'll take care of the rest.

Shipping & Delivery:

We're sorry, but we do not offer free shipping at this time. Our shipping fees are determined by the weight of your order. Please refer to the following breakdown for shipping fees based on weight:

  • [Insert weight range 1]: [Insert shipping fee 1]
  • [Insert weight range 2]: [Insert shipping fee 2]
  • [Insert weight range 3]: [Insert shipping fee 3]
  • [Insert weight range 4]: [Insert shipping fee 4]

Thank you for understanding, and we hope to provide you with exceptional service for your building and finishing material needs.

Rest assured, your order is our priority. Deliveries are scheduled within 24 hours of your purchase, with most orders arriving between 2 to 5 days. We strive to get your building and finishing materials to you quickly and efficiently, so you can start your project without delay.

We do not offer tracking for our deliveries at this time. However, rest assured that we will confirm an estimated 4 hour delivery window 24 hours prior to your scheduled delivery date. Our goal is to ensure your building and finishing materials arrive on time and in good condition. Thank you for your understanding, and we look forward to serving you.

Pick-up orders can be collected at our warehouse during our opening hours. Simply place your order online and select the pick-up option at checkout.

Please wait for a confirmation email before coming to pick up your order. Once your order is ready, we'll send you an email with instructions for pick-up. We'll have your materials ready for you when you arrive.

Please wait for a confirmation email before coming to pick up your order. Once your order is ready, we'll send you an email with instructions for pick-up.

Our opening hours:

Monday - Friday: 10AM - 6PM
Saturday: 11AM - 4PM
Sunday: Closed

Orders placed before 9pm EST can be ready as early as the next day for pick-up. Need it sooner? Contact us, and we'll do our best to accommodate your request.

Contact us to make modifications to your order. We'll do our best to accommodate your request.

Returns & Exchanges:

To initiate a return, please review our policy below to ensure that your return qualifies.

We are happy to assist with exchanges. Please contact us to discuss your needs and make arrangements. If there are any price differences, we can issue a store credit for the remaining balance. Your satisfaction is our priority, and we look forward to helping you with your building and finishing material needs.

To initiate a return, please contact us and include the following details in the body of the message:

  1. Order number
  2. List of items you wish to return
  3. Pictures of all the items you want to return

Return Conditions:

  • Request for return must be made within 30 days of the original delivery date.
  • Product must be in its original packaging and in the same condition as when delivered, with no signs of use, modification, installation, or markings.
  • Money-back guarantee does not apply to clearance items or special orders.
  • Refund will be processed once we receive and validate the returned items, minus applicable fees.
  • No return request will be accepted without pictures of the items and their actual state.

To return flooring and other pallet orders, a 20% restocking fee and shipping costs will be deducted from the full refund amount. Return pick-up and shipping will be organized by the retailer. Prior to scheduling the return pick-up, we will reach out to you to confirm the return shipping fees. Please note that the order must be returned in its entirety; partial orders are not accepted for flooring products or pallet orders. Thank you for your understanding.

Product Information:

Warranties are offered by our third-party vendors, and we will do our best to accommodate any warranty claims. Warranty details can be found in the product descriptions. If you have any questions or difficulties finding warranty information, please don't hesitate to contact us. Your satisfaction is our priority.

Payment & Discounts:

We accept all major credit cards for your convenience. Simply choose your preferred payment method at checkout.

Rest assured, your payments are secured, so you can shop with confidence.

We are pleased to offer bulk discounts. For wholesale pricing, please get in touch with us. Additionally, you can join our membership program to access exclusive deals and promotions.

Services:

Yes, we collaborate with experienced contractors to ensure the professional installation of our products. If you require installation services, please contact us for a quote. Our goal is to provide you with a seamless experience from selection to installation for your building and finishing material needs.

Get A Quote

Regrettably, we do not have a showroom at this time. However, we have partnered with select retailers where you can view our products in person. These retailers have been carefully chosen to ensure you have access to our high-quality building and finishing materials. Please refer to our list of partnered retailers to find a location near you.

Partnered Retailers

Customer support

Send a message

Pick Up Location

2555 Blackwell St, Unit 114
Ottawa, ON K1B 4E4

Monday - Friday: 10AM - 6PM
Saturday: 11AM - 4PM
Sunday: Closed