Refund Policy

Did you order too many tiles, or not 100% satisfied with your purchase? No problem. R2Go is happy to accept returns within 15 days of your order.

• In order for us to continue to be able to offer affordable shipping options, a 20% restocking fee is assessed on all returns. R2Go doesn't pay for return shipping. The customer is responsible for all return shipping charges and arrangements - you can choose any carrier you'd like.

• The following items are final sale and can not be returned: samples, clearance items, items marked as FINAL SALE, and custom orders. Shipping charges are non-refundable.

• All returns must be in their original packaging and in the condition in which they were received. Credit will not be issued for any items returned to us broken. It is imperative that the returned boxes are packaged well - our products are extremely fragile.

• No Claim for shortage or damage will be allowed after 72 hours of receiving the order.
  

• We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.

• Once we receive your return, your refund will be processed within 7 business days. Please note: Samples and sale items are not returnable, and shipping charges are non-refundable.

 If you have any questions regarding this refund policy, please email us.